At the end of the day, we want to make each and every customer that we work with happy. So, from the first moment that we speak to a potential customer to after leaving their house, customer satisfaction is our number 1 goal. We are proud to be recognized and throughout the state, and wanted to share customer testimonials!
Give them a top rating!
“We selected Anderson to convert our wood burning fireplace to gas the summer of 2014; they had a good selection and showroom presentation, their sales staff were knowledgeable, they recommended local electrical and plumbing contractors for the utilities, and they delivered and installed the unit on time, in September. There was a problem with the fit of the trim, and they promptly reordered the piece and made it good. And didn’t bill us for the installation until it was 100% complete. In the intervening years I’ve hand questions about the remote control and so on, and they have always responded promptly and helpfully. In particular, Jamie Lynn Anderson makes sure the customer receives great service. I’ve read a lot of iffy reviews of other fireplace suppliers, and I do not hesitate to recommend Anderson as the ‘real deal’ and give them a top rating!”
“Very Helpful and informative. Would definitely recommend.”
Couldn’t be happier
“Searching for gas fire places for around a year. The prices on most we saw were very expensive and did not really look all too appealing. Jamie gave us a tutorial of her fire places which were more reasonably priced and looked a lot better. Long story short we couldn’t be happier with our fire place. It’s flame height is incredible and heats our new addition. I would strongly recommend Anderson.”
Showroom of this caliber
“Wow,I wasn’t expecting a showroom of this caliber. This was the most diverse fireplace application you could imagine.if you can’t find the type to fit your home,then it doesn’t exist.”
“I recently had a gas fireplace installed by this company and I couldn’t be more pleased with the product and services I received. Pat Ford came out to the house and did an initial assessment to figure out what my best option was for size and type of gas fireplace as well as how to vent it. Against Pat’s recommendation due to space limitations I decided on a two sided fireplace and they delivered it and were scheduled for install two days later. After deciding that it was not the best option and taking his recommendation I changed my mind and went with Pat’s initial idea (which was less money) they came and swapped out the unit no questions asked and installed it. I called them back again because of what I thought was a leak from the roof where it was vented and they came right out to take a look and found that it was not a leak it was just condensation around an adjacent pipe. Finally after the instal was complete I noticed the fireplace was off level by less than 1/2 an inch and they came out again to set it level. Pat was very responsive and every person that came to do the install was professional and neat! I would recommend this company to anyone looking for a gas fireplace.”
“We needed to repair or replace an existing gas fireplace. Jamie was extremely knowledgeable and helpful throughout the entire process. She spent a lot of time finding appropriate options and getting prices across the spectrum. Ultimately, we decided to replace the 20 year old unit. Jamie’s attention to detail saved us when the installer found a plumbing stack and pipes behind our wall (a big surprise in an unusual location ) . It would have been a disaster had she not made sure to help us select units that were similar in dimension. The installer was on time, neat and friendly. I highly recommend Anderson fireplace if you are looking for a new gas fireplace.”